New Active Offer Reference & Greeting Guidelines – a script designed to assist all staff in providing services in both official languages whether in person, on the telephone or by email. Our goal is for you to familiarize yourselves with this new resource to best support and guide your staff through the active offer of services in both official languages. This applies regardless of whether staff are in a designated or non-designated position.

It is important to highlight that French Language Services are integrated into clinical services within sites, programs and services – they are not a separate entity but rather a component of clinical services, a key element embedded within the existing healthcare system.

Submitted by: French Language Services Specialist
For more info. contact Rosanne Ritchot: 204-424-6042 or