In October 2025, we communicated that the DI Viewer will be upgraded to the latest version as part of the broader Agfa EI Upgrade. We are now ready to provide key information to support readiness for the DI Viewer upgrade scheduled for Dec. 1, 2025.

Resource Materials:
Resource materials have been developed to help orient users to the upgraded system. Users can access them via the links below in the table. These are also available by visiting Agfa EI Upgrade Project Page or PEARL.

• DI Viewer – Quick Reference Guide
• DI Viewer Extended Tools – Quick Reference Guide
• DI Viewer – What’s Changing
• DI Viewer – Image Area
• DI Viewer – Search Area
• DI Viewer Extended Tools – Extended Tools Overview
• DI Viewer Extended Tools – Loading Additional Studies in the Image Area
• DI Viewer – Viewing DI Images in eChart
• Agfa DI Viewer Help Page – Resource Library (see FAQ for how to access this resource)
  Note: On the Agfa Help page, DI Viewer is called “Xero”, and the extended tools are called “Xtend”.

Downtime:

Minimal downtime is anticipated for this change. Should this change, users will be notified of any planned downtime.

Please note: After the upgrade is complete, users should exit the DI Viewer and log back in using the new link to ensure all updates are applied.

Support:

Users are encouraged to reference training materials and FAQs before contacting the Service Desk.

If an answer cannot be found after looking through the training materials or FAQs, users can contact:

1. Service Desk 24/7 at 204-940-8500 or toll-free at 1-866-999-9698.
2. When calling, please follow the automated prompts and select the option for the DI Viewer Upgrade Project to be directed to the appropriate support team.

During go-live, updates will be shared on the Agfa EI Upgrade Project Page.

If you have any general questions about the upgrade, please contact: [email protected]

Previously distributed memos:

• October 28, 2025
• November 1, 2024