The LMS issues have been resolved. The vendor applied a new patch last week that seems to have fixed the technical issues we were having.
If you do receive any reports of users still experiencing any of the errors listed below; and they have restarted their computer, closed all tabs in their browser and cleared the browser cache, please send us the details in a direct message to [email protected].
Getting error messages ‘Page not found’ or ‘403 Forbidden’ when searching for or launching a course
Not being able to launch a course
Courses closing or encountering an error midcourse
Getting logged out of the LMS and having to log in again
We thank you for your patience and understanding and are sorry for the inconvenience this has caused.
Submitted by: Staff Development
Before you PDF it… ck it!
File Titles
Verify your MSOffice file titles… Check the File, Info, Title and update accordingly (see capture below)… if you use a template or an older file, the File title does not get updated when you ‘save as’.
The File, Info Title is transferred to the PDF file properties which may cause confusion when a user accesses the file online (see capture below).
This document was saved as Testing 2026 however the file title from the original document did not update (see circled in red above)
Please remember to check it before you PDF it!
Submitted by: Communications For more info. contact:
Wellbeing Theme Week: January 19-23, 2026
We know that January can sometimes feel challenging, with colder weather, shorter days, and the post-holiday emotions that can arise. That’s why our Provincial Wellbeing Team has put together this Wellbeing Theme Week to give everyone a chance to pause, reflect, and take care of themselves and each other. We encourage you to engage in activities that feel right for you, and remember that small acts of kindness, both to yourself and others, can make a big difference. Read more details here.
Let’s make this week about connection, care, and wellbeing!
Submitted by: Shared Health
be resilient. – October 2025
Protecting Your Mental Health Online
At its core, media—including social media—is simply another tool used to communicate information. Like other tools, it can be used to do harm, but it can also be a great way to engage with issues you care about, find and consume content you enjoy, and keep in touch with colleagues, acquaintances, friends and loved ones far and wide. Here are some things you can keep in mind to protect your mental health and well-being while online.
1. Curate your online spaces
When engaging with media online starts to make you feel anxious, angry, sad or hopeless, it may be time to do some “redecorating” in your online spaces. Choosing to not engage with distressing content, groups or individuals some (or all) of the time can be an effective way to protect yourself from chronic stress exposure. Allow yourself to scroll past, close the page or browsing window, or block accounts, hashtags, messages and other content that makes you feel unhappy, uncomfortable or unsafe. Remember: you can always unblock or revisit them later if you wish. This can also help curate a more peaceful experience over time. Some online media sources use algorithms—sets of computerized rules and calculations whose outcomes determine what content you see—to amplify or prioritize certain content based on who or what you’ve previously engaged with. So, spending less time on certain content now can make it less likely that it will be recommended to you later.
2. Trust your gut!
However, you may not always want to avoid “distressing” content, for many reasons. So before browsing, remind yourself that media outlets rely heavily on ongoing engagement from users to generate revenue and stay relevant to the public consciousness. If a post, headline or thumbnail seems too awful, outlandish or inhumane to be true, it’s possible that it is. Online media sources often deliberately try to increase the amount of exposure and engagement their content receives using tactics like guilt-tripping and sensationalizing. These techniques are designed to rev up your emotions as a consumer, which in turn encourages you to click on or share content impulsively. However, they can obscure the true nature of the content’s message and contribute to the spread of harmful misinformation. If you encounter something distressing while browsing, check in with yourself: do you feel safe and able to continue consuming content like this? If no, consider going back to step one and “redecorating” your online space, or practice self-care (see below for some self-care tips). But if yes, you want to continue, refer to the next step.
3. Flex your critical thinking
Lastly, practicing media literacy—the ability to critically analyze stories or content presented by mass media outlets to determine their accuracy and/or credibility—can help us consume and digest online media content more calmly and objectively. It can also help prevent us from feeling overwhelmed or inundated by negativity. When engaging with different forms and sources of media, slow down and take the time to ask yourself questions like:
WHO:
Who made this?
Who else was involved in the creation of this? Who was excluded?
Who is the target audience?
Who paid for this? Who will make money from this?
Whose perspective does this present? Whose are not presented?
WHAT:
What does this want me to think (or think about)?
What could I or someone else learn from this?
What sources of information or ideas were used to make this? What sources were left out?
What meanings, values or perspectives are obvious? What meanings, values or perspectives are implied or alluded to?
What is left out that may be important to know?
What is my interpretation of this message?
What does this want me to do?
WHERE:
Where was this shared first? Where was this shared later on?
Where is this taking place?
Where am I seeing/reading/hearing this?
WHEN:
When did this happen/take place?
When was this made?
When was this shared with the public?
HOW:
How does this make me feel emotionally? Physically? Mentally?
How are my emotional and/or physical reactions influencing my interpretation of this?
How might different people understand this message differently?
By consuming media critically, we can stay aware of our physical and emotional reactions, regulate ourselves more effectively, and more deeply understand the messages, viewpoints and agendas being promoted by the media we consume. Slowing down can also help us recognize when we have reached or exceeded our capacity to engage safely with certain topics or types of content, so we can then take time to care for ourselves.
For more information call the Employee Assistance Centre at 204-786-8880 or toll-free 1-800-590-5553 or visit mb.bluecross.ca. For the Deaf, hard-of-hearing and speech-impaired community, our EA centre can receive VRS calls.
Get with the Times… Let’s Go Paperless!
As we continue to improve accessibility and find innovative and engaging ways to communication with our clients, we are encouraging all staff to consider shifting from print materials to online content whenever possible.
Reducing our reliance on print material not only supports sustainability—it reduces risks around incorrect or out-of-date information circulating with the public and improves access to information and accessible formats available online.
Choosing online content ensures our clients have:
Instant access to the most current information;
Easy viewing on any mobile device;
Accessible formats for screen-reader compatibility;
Reduce clutter and work towards keeping our public and staff spaces current.
Your StaffNET and public website editors are here to help you promote your content in the most effective way. If you’re planning a new project or updating existing materials, contact us—we can help you identify an online solution. Submit your website content or edits by using the online Site Content/Edit Request Form.
Let’s continue working together to streamline communication and keep our information clean, current, and accessible.
Submitted by: Communications
Learning Management System Access Issues
Please be advised that our Learning Management System (LMS) is currently experiencing technical issues. We are actively working with the vendor to resolve this as soon as possible.
Issues may include:
Getting error messages ‘Page not found’ or ‘403 Forbidden’ when searching for or launching a course
Not being able to launch a course
Courses closing or encountering an error midcourse
Getting logged out of the LMS and having to log in again
We apologize for the inconvenience and will notify users once the issues are resolved.
Submitted by: Staff Development
Active Offer Reference & Greeting Guidelines
New Active Offer Reference & Greeting Guidelines – a script designed to assist all staff in providing services in both official languages whether in person, on the telephone or by email. Our goal is for you to familiarize yourselves with this new resource to best support and guide your staff through the active offer of services in both official languages. This applies regardless of whether staff are in a designated or non-designated position.
It is important to highlight that French Language Services are integrated into clinical services within sites, programs and services – they are not a separate entity but rather a component of clinical services, a key element embedded within the existing healthcare system.
Submitted by: French Language Services Specialist For more info. contact Rosanne Ritchot: 204-424-6042 or
Drop-in Virtual Wellbeing Practice Sessions in January
The Provincial Wellbeing Team is excited to announce the upcoming series of virtual drop-in wellbeing practice sessions for staff and leaders.
These brief, informal 15-minute sessions offer a supportive, safe space to explore mindfulness techniques, stress-management tools, and self-care strategies in a peer-supported setting. Whether you have just a few minutes or can stay for the entire session, you’re welcome to join as you are and participate for as long as your schedule permits. These sessions are conducted virtually.
If you know someone who might be interested in this session and wants to be added to the mailing list, please email .
These January sessions will also include an additional day to promote participation and performance, aligning with the Theme Week objectives of demonstrating small acts of kindness to yourself and others.
January 7 at 10 a.m. – New Year Reflections
January 14 at 10 a.m. – January Blues
January 19 at 1:00 pm – Mindful Breathing & Body Scan Exercise
January 21 at 10 a.m. – Mindfulness Movements
January 28 at 10 a.m. – Progressive Muscle Relaxation
Start the New Year with a renewed focus on Required Organizational Practices (ROPs)
Southern Health-Santé Sud is committed to implementing these practices to ensure patient safety, reduce risk, and enhance quality of care.
Beginning this week, the Admin Update will feature one ROP each week for leaders and educators to share with staff in preparation for Accreditation Canada’s onsite survey in May 2026.
Each ROP will specify its intended audience. While this year’s onsite survey focuses on acute care, many ROPs apply to a variety of clinical teams, and some are relevant to all staff. ROP One-Pagers will be available under the Resources section on the Accreditation page.
Submitted by: Quality & Accreditation Coordinator For more info. contact:
*Directors, Managers, Supervisors & Educators – please share and discuss this ROP resource with staff in team huddles or print the information for staff to review at their convenience.
Submitted by: Quality, Planning & Performance For more info. contact:
