The Patient Safety Incident Disclosure Required Organizational Practice is applicable to Physicians, Nurses and the Pharmacy Team.
Directors, Managers, Supervisors & Educators: please share and discuss this ROP resource with staff in team huddles, or print the information for staff to review at their convenience.
Submitted by: Cailin Gagnon, Quality & Accreditation Coordinator
CRQ# CRQ14714
Why – Upgrading Papercut Services to latest version.
When – Thursday, April 24th, 2025 from 1700 to 1900hrs
Where – All SH-SS Sites; any printers using papercut services
What – Printing via Papercut and on device (printer) services will be unavailable during the maintenance window, while the systems are upgraded.
If you experience any issues, please call the Service Desk at 204-940-8500, toll-free 1-866-999-9698, or
Submitted by: SharedHealth
For Infection Control Practitioners & Auditors
Access training module
Federal legislative mandatory reporting requirements of SADRs and MDIs for hospitals came into effect on December 16, 2019 in relation to “Vanessa’s Law”.
Any serious documented Adverse Drug Reaction (whether it is suspected or confirmed) and any Medical Device Incidents need to be reported immediately, prior to the end of the shift/workday to your direct supervisor/manager. Please refer to the guidance document on Management of Serious Adverse Drug Reactions and Medical Device Incidents Checklist.
Complete the applicable Health Canada Form. i.e.) Health Canada Serious Adverse Drug Reaction Reporting Form for Hospitals and/or the Medical Device Problem Reporting Form for Health Care Professionals.
Scan all completed documents to: [email protected]
Patient Safety will compile and track all received reports and submit on behalf of the region to Health Canada prior to 30 calendar days of first documentation of event. As part of the tracking process, an annual report has been created to be shared as a learning opportunity with healthcare providers within Southern Health Santé Sud. Please review the annual report and summary report. Site and program leads are to share relevant information with their respective teams.
Submitted by: Pamela Gunn, Regional Patient Safety Coordinator
For more information contact Pamela at 204-903-7762
Tell us a bit about your career background? How long have you worked with Southern Health-Santé Sud?
Besides one non-healthcare job just after my first round of post-secondary education, I have worked in the healthcare industry for my entire career, so approximately 19 years now. I have worked in the finance, decision support & planning portfolios. From a young age I was fairly certain I would enter an accounting career and I am so grateful to have been led to the healthcare industry as I find the work to be extremely meaningful.
Are you from Manitoba? What do you like most about living in Manitoba?
I am from Manitoba and have lived in/near Altona my entire life. I enjoy the variation of our seasons, but when I think about what I miss when I leave the province (besides the people, of course), is our long & flat horizon. It feels claustrophobic when in a heavily treed or mountainous region. I can’t do it for too long!
What do you do for fun? (hobbies, interests etc.)
I really enjoy being entertained. Books, movies, theatre, card/board games, sporting events, I haven’t been to a concert in a while (besides the local entertainment I can hear from my backyard), but I really enjoy the creativity of others. I tend to shock people when I share my favourite genre is horror, however I truly enjoy a wide variety of genres as I would say my second favourite genre is Christmas themed. I also really enjoy simple crafts; I am an accountant so have some challenges being the creator of creativity, but I like to follow instructions to complete a project.
Where did you grow up? And, what are some of your favorite things about Manitoba?
I am born and raised in Portage la Prairie, MB. Some of my favorite things about Manitoba include the diverse landscape, our beautiful seasons and most importantly the people!
What is a piece of advice you would give someone about managing their budget?
In healthcare between 70-80% of our operational expenses are staffing, so your daily decisions matter. In an ideal world we would fill each budgeted shift with a SH-SS staff member at straight time, any variation from this will have a budget impact. Focusing on people-centred, union appropriate and sustainable staffing recommendations is key.
We have a strong finance structure in SH-SS, including (almost) monthly meetings with budget portfolio managers, so please keep discussing the daily decision points as well as the opportunities and challenges. To share and spread the successful tips/tricks to navigate staffing complexities is huge! Please keep discussing these and all resource questions with finance. We have a goal to spread sustainably effective ideas to areas beyond one immediate department/site/program, we want to encourage everyone to remember the broader organizational perspective.
What did you find most inspiring about the Regional Lead – Corporate Services & Chief Financial Officer position?
I have seen SH-SS organizational “business” mechanics throughout my career, which is a side of the healthcare industry and many SH-SS people do not see in depth. In earlier roles I was able to witness leadership deliberations which have been a great inspiration to me. I know that every resource (every staff person, every piece of equipment, all consumable products, etc) are important and used with careful consideration. I struggle to define the word “culture” in a business context, but the passion, engagement, sincere intention, multi-faceted perspective, broad-picture thinking, etc. built into the core foundation of SH-SS is moving. It is the contributions of each staff member that leads SH-SS to successful outcomes.
If you could impart one piece of advice to an aspiring leader, what would it be?
Give genuine effort in all your work tasks and interactions, and create a safe environment of learning.
To sign off I would encourage continued discussions. I am passionate about advancing successful processes in our organization and our province. I especially appreciate approaching these discussions from a brainstorming perspective, as it can be challenging to predict which ideas may be effective in the long run and often requires building on and revisiting ideas to find the best recommendation.
Tell us what your team is about? What are your current priorities?
The Healthy Living Team is comprised of 9 Healthy Living Facilitators (HLFs) that work in communities across Southern Health-Santé Sud. Our goal is to empower healthy, more equitable communities in which individuals and families live, learn, work and play.
Each community has various strengths and capacities when it comes to the social determinants of health. HLFs combine their knowledge with communities’ expertise to brainstorm community-driven solutions that optimize the social determinants of health. This may look like sharing grant opportunities, new ideas or perspectives to problems, networking among folks in similar situations, helping navigate systems, skill building, and much more. Examples of what we’re involved with currently include enhancing financial empowerment/benefits clinics, mental wellbeing initiatives, active transportation, inclusion and belonging, anti-racism, just to name a few.
This is a busy time of year for you. Tell us what healthy living events and initiatives are underway?
We are currently working on:
What is something that your program offers that we may not know about?
We love to be invited to join in community initiatives! Whether it’s to brainstorm ideas, bring stakeholders together, celebrate wins, we’d love to work together!
How can we help your team spread the word about healthy living initiatives?
We encourage staff and community members to explore our community update articles, which are housed on the public site. We would like to increase our social media presence and encourage staff and the public to follow SH-SS accounts. Lastly, we welcome any opportunity to connect and collaborate with staff.
Submitted by: Healthy Living Team
Southern Health-Santé Sud will be hosting two Accreditation Canada Surveyors May 26 – 30th 2025. The last time we had a visit was in May 2023, and our region was assessed on 21 standards.
This year, we have moved to a provincial sequential model, and only certain standards will be assessed including:
Surveyors will be assessing the above standards at the following sites:
Bethesda Regional Health Centre & Bethesda Place
Boundary Trails Health Centre
Carman Memorial Hospital
Morris General Hospital
Hôpital Ste-Anne Hospital
All staff in Southern Health-Santé Sud are welcome and encouraged to review the Accreditation resources and information in preparation for the upcoming visit. Directors, Managers and Educators of impacted sites will also be assisting staff in preparation for the survey week.
The Southern Health-Santé Sud Accreditation Debrief will take place on Friday May 30th from 9:00-10:00 am. All staff are welcome to join virtually. Please keep an eye out for posters and announcements closer to this date.
Submitted by: Quality & Accreditation Coordinator
For more info. contact: 204-380-2347 or
Southern Health-Santé Sud maintains quality control and design consistency to ensure a strong brand and positive image.
Gain a better understanding of guidelines and supporting tools associated with Graphic Standards Manual (GSM).
Register for virtual sessions
Access the online Graphic Standards Manual
For more info. or to request a printed copy of the GSM, contact or 204-248-7250
The Antimicrobial Stewardship Required Organizational Practice is applicable to Physicians, Nurses and the Pharmacy Team.
Directors, Managers, Supervisors & Educators: please share and discuss this ROP resource with staff in team huddles, or print the information for staff to review at their convenience.
Submitted by: Cailin Gagnon, Quality & Accreditation Coordinator
Let’s clear the clutter… and refresh our bulletin boards and public areas.
Please designate a site lead to oversee ‘visual branding’ in public areas and hallways. The lead is responsible for conducting monthly ‘walk abouts’ to remove outdated material and eliminate clutter.
Help us further eliminate clutter by considering online messaging vs. print material. Some benefits of online content include:
Your StaffNET and Public website editors will promote your content in the most effective way. Submit your website content and/or edits by using the online Site Content/Edit Request form.
Submitted by: Communications