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RESOLVED | LMS Access Issues

The LMS issues have been resolved. The vendor applied a new patch last week that seems to have fixed the technical issues we were having.

If you do receive any reports of users still experiencing any of the errors listed below; and they have restarted their computer, closed all tabs in their browser and cleared the browser cache, please send us the details in a direct message to [email protected].

  • Getting error messages ‘Page not found’ or ‘403 Forbidden’ when searching for or launching a course
  • Not being able to launch a course
  • Courses closing or encountering an error midcourse
  • Getting logged out of the LMS and having to log in again

We thank you for your patience and understanding and are sorry for the inconvenience this has caused.

Submitted by: Staff Development

Before you PDF it… ck it!

File Titles

Verify your MSOffice file titles… Check the File, Info, Title and update accordingly (see capture below)… if you use a template or an older file, the File title does not get updated when you ‘save as’.

Screen capture of MSOffice Info settings with Title circled in red

The File, Info Title is transferred to the PDF file properties which may cause confusion when a user accesses the file online (see capture below).

Screen Capture of a pdf document opened in browser with incorrect title circled
This document was saved as Testing 2026 however the file title from the original document did not update (see circled in red above)

Please remember to check it before you PDF it!

Submitted by: Communications
For more info. contact:

Wellbeing Theme Week: January 19-23, 2026

We know that January can sometimes feel challenging, with colder weather, shorter days, and the post-holiday emotions that can arise. That’s why our Provincial Wellbeing Team has put together this Wellbeing Theme Week to give everyone a chance to pause, reflect, and take care of themselves and each other. We encourage you to engage in activities that feel right for you, and remember that small acts of kindness, both to yourself and others, can make a big difference. Read more details here.

Let’s make this week about connection, care, and wellbeing!

Submitted by: Shared Health

ROP of the Week – Infection Rates

Infection Rates is a Required Organizational Practice and is applicable to all staff.

*Directors, Managers, Supervisors & Educators – please share and discuss this ROP resource with staff in team huddles or print the information for staff to review at their convenience.

Submitted by: Quality, Planning & Performance
For more info. contact:

IPC Annual Report | 2024-25

The Infection Prevention & Control Annual Report is now posted and can be accessed here.

This report should be interpreted with caution. Data submission for Altona Community Memorial Health Centre, Boundary Trails Health Centre and Morris General Hospital was incomplete for the 2024-2025 period, due to ICP vacancies.

Submitted by: Debbie Rigaux, Director, Health Services- Staff Development, Infection Prevention & Control

Get with the Times… Let’s Go Paperless!

cartoon character under a pile of paperwork

As we continue to improve accessibility and find innovative and engaging ways to communication with our clients, we are encouraging all staff to consider shifting from print materials to online content whenever possible.

Reducing our reliance on print material not only supports sustainability—it reduces risks around incorrect or out-of-date information circulating with the public and improves access to information and accessible formats available online.

Choosing online content ensures our clients have:

  • Instant access to the most current information;
  • Easy viewing on any mobile device;
  • Accessible formats for screen-reader compatibility;
  • Reduce clutter and work towards keeping our public and staff spaces current.

Your StaffNET and public website editors are here to help you promote your content in the most effective way. If you’re planning a new project or updating existing materials, contact us—we can help you identify an online solution. Submit your website content or edits by using the online Site Content/Edit Request Form.

Let’s continue working together to streamline communication and keep our information clean, current, and accessible.

Submitted by: Communications

Learning Management System Access Issues

Please be advised that our Learning Management System (LMS) is currently experiencing technical issues. We are actively working with the vendor to resolve this as soon as possible.

Issues may include:

  • Getting error messages ‘Page not found’ or ‘403 Forbidden’ when searching for or launching a course
  • Not being able to launch a course
  • Courses closing or encountering an error midcourse
  • Getting logged out of the LMS and having to log in again

We apologize for the inconvenience and will notify users once the issues are resolved.

Submitted by: Staff Development

Active Offer Reference & Greeting Guidelines

New Active Offer Reference & Greeting Guidelines – a script designed to assist all staff in providing services in both official languages whether in person, on the telephone or by email. Our goal is for you to familiarize yourselves with this new resource to best support and guide your staff through the active offer of services in both official languages. This applies regardless of whether staff are in a designated or non-designated position.

It is important to highlight that French Language Services are integrated into clinical services within sites, programs and services – they are not a separate entity but rather a component of clinical services, a key element embedded within the existing healthcare system.

Submitted by: French Language Services Specialist
For more info. contact Rosanne Ritchot: 204-424-6042 or

Drop-in Virtual Wellbeing Practice Sessions in January

virtual sessions

The Provincial Wellbeing Team is excited to announce the upcoming series of virtual drop-in wellbeing practice sessions for staff and leaders.

These brief, informal 15-minute sessions offer a supportive, safe space to explore mindfulness techniques, stress-management tools, and self-care strategies in a peer-supported setting. Whether you have just a few minutes or can stay for the entire session, you’re welcome to join as you are and participate for as long as your schedule permits. These sessions are conducted virtually.

If you know someone who might be interested in this session and wants to be added to the mailing list, please email .

These January sessions will also include an additional day to promote participation and performance, aligning with the Theme Week objectives of demonstrating small acts of kindness to yourself and others.

  • January 7 at 10 a.m. – New Year Reflections
  • January 14 at 10 a.m. – January Blues
  • January 19 at 1:00 pm – Mindful Breathing & Body Scan Exercise
  • January 21 at 10 a.m. – Mindfulness Movements
  • January 28 at 10 a.m. – Progressive Muscle Relaxation
Join the meeting now

Access the poster for more details and to print and post in staff areas.

Access previously recorded wellbeing practices

Submitted by: Shared Health

Start the New Year with a renewed focus on Required Organizational Practices (ROPs)

Southern Health-Santé Sud is committed to implementing these practices to ensure patient safety, reduce risk, and enhance quality of care.

Beginning this week, the Admin Update will feature one ROP each week for leaders and educators to share with staff in preparation for Accreditation Canada’s onsite survey in May 2026.

Each ROP will specify its intended audience. While this year’s onsite survey focuses on acute care, many ROPs apply to a variety of clinical teams, and some are relevant to all staff. ROP One-Pagers will be available under the Resources section on the Accreditation page.

Submitted by: Quality & Accreditation Coordinator
For more info. contact:

Healthier people. Healthier communities. Thriving together.