Changes Coming to Mobile Application Use for iOS and Android Devices

Digital Shared Services is making changes to how mobile devices access corporate data on Aug. 26, 2025. This includes both Android and iOS (Apple) devices and affects both corporately owned devices and personal devices.

What is changing?

Starting Aug. 26:

Only Microsoft 365 apps (like Teams, Outlook, Edge, Word, etc.) will be able to access corporate data stored in our environment.
All devices used to access corporate data will be required to meet minimum security requirements, including:
- Using approved Microsoft 365 apps
- Using a 6-digit app PIN or biometrics
- Using Multi-Factor Authentication (MFA)
- Maintaining a healthy (e.g., not jailbroken) OS version

Once in place, corporate data accessed on a mobile device will be stored in a secure container in the app, separate from your personal data. It will also apply data transfer restrictions to corporate data, so you won’t be able to save those files to unmanaged locations (e.g., iCloud, Google Drive) or to copy/paste corporate data into personal apps. You will also not be able to take screenshots of corporate data.

What is Corporate Data?

Corporate data refers to any organizational information accessed or stored within managed apps—especially on mobile devices—that needs to be safeguarded from leakage, misuse, or unauthorized access.

Frequently Asked Questions

Q. If am getting a “You can’t get there from here” message. What do I do?

A. If you get this message, it means that your phone is trying to open a file in a non-protected app. To continue using with a protected app, tap on the link labeled “here” and select a protected app from the list. You may need to download the protected app to continue.
Screen capture of Microsoft message You can't get there from here

Q. I am getting a “Get Access” message. What do I do?

A. Occasionally, you may get see a “Get Access” message on your device. If your system is healthy, you will see green check marks (Figure 1), and can simply click on the “Continue” link. If issues are found you will see a red exclamation mark (Figure 2). Please address the issues to continue. If you need help, contact the ServiceDesk.
Figure 1 Screen capture - Get Access Figure 1
Figure 2

Q. I am getting a “Your organization is now protecting its data in this app. You need to restart the app to continue” message. What do I do?

A. Tap on “OK” and restart your app.
Screen Capture stating that your organization is now protecting its data in this app. you need to restart the app to continue.

Q. I’m using an Android device and I’m seeing a message that says “App access blocked” due to an inability to verify the device’s integrity. What should I do?

A. This message usually appears when the app can’t confirm that your device meets its security requirements. To resolve this:
1. Look for the RECHECK button in the bottom-right corner of the screen.
2. Tap RECHECK to prompt the app to verify your device again.
3. If successful, you should be able to access the app.
screen capture - app access blocked

Submitted by: Digital Shared Services