NAME: Equipment (Medical Devices) and Product Complaints Reporting in RL

What You Need to Know

RL is improving the reporting of equipment (medical device) and product complaints for any incidents where equipment or supplies were a contributing factor. Product complaint details will now be captured directly within the RL incident report.  These enhancements are being rolled out this month.

Required Training – All Staff

Please complete an LMS course called, “MDI and Product Complaint Reporting in RL” (~22 min). This training outlines how to report and document equipment and supply/product details in RL when they contributed to a patient safety event.

What’s Changing

• removal of a separate product complaint form to eliminate duplication
• standardized collection of key information to supports faster escalation risks to patient and staff safety
• improved efficiency of search tables for equipment and supplies

What’s Staying the Same

RL reporting of equipment/medical device incidents that could have or did impact patients will continue in each form.  For general equipment or supply issues, you can report under the Facilities / Equipment / Environment icon. 

Questions?

Please speak with your manager or clinical leadership if you have questions. You can also visit the RL Patient Safety Event Reporting website for more information.

Thank you for your participation and continued commitment to patient safety!

Submitted by: Ales Morga, Regional Lead – Quality, Planning & Performance