EAP Workshop | Mastering Difficult Conversations (Virtual)
In this presentation, leaders will gain the skills and confidence needed to navigate difficult conversations with grace and effectiveness. We’ll explore the importance of addressing tough topics promptly and how to approach them with empathy, clarity, and assertiveness. Participants will learn techniques for managing emotions, maintaining respect, and finding common ground even in the most challenging discussions. Real-world examples and interactive scenarios will provide practical insights into handling conflicts, giving constructive criticism, and delivering unwelcome news. Join us to become adept at turning difficult conversations into opportunities for growth and improved relationships within your team.
Who should attend: all staff
Held virtually via TEAMS
Participants will need access to a computer with speakers and a microphone in order to participate virtually.
A max. of 75 participants and a min. of 25.
REGISTRATION is on LMS:
- Go to the LMS log in page. Your pop-up blocker must be disabled.
- Create an LMS account (if you don’t already have one). A work email address is required – please connect with your hiring manager for assistance with this.
- Log into the LMS.
- Use the search feature (top right) to find “EAP” and then click register on the workshop(s) you wish to take.
- After you have registered for the workshop, it will appear in your “learning plan” and you will be sent the link for the virtual session. Please note that all communication from the LMS will be sent to your work email.
