NEW | Compliments & Concerns Management Policy
Now we are able to document both compliments and concerns as feedback from our patients, families, members of the public etc. about their healthcare experience. We have also simplified the forms to make it easier for people as a one stop shop. You no longer need to worry about the “level” of complaint but follow the new process outlined in the one checklist!
Check out the NEW and revised Policy and Voiceover developed for educational purposes!

COMPLIMENTS should be shared with staff and considered for staff news submission. Individual compliments can be added to staff personnel files.
Submitted by: Quality, Planning & Performance