Active Offer: Reference & Greeting Guidelines
Active Offer
/æktIv ɔfə/ verb
: informing the client that bilingual (English and French) services are available;
: ensuring that services in French are readily available, easily accessible, and comparable to those in English.
Offre active
/ɔfʁ aktiv/ verbe
: informer les clients que des services bilingues (anglais et français) sont disponibles;
: assurer que les services en français sont disponibles, facilement accessibles et comparables à ceux en anglais.
Active Offer…
Remember… without a bilingual greeting, clients may be reluctant to request a service in the official language of their choice. As a result, employees may start to think that there is no need for service in both official languages and therefore be less inclined to provide an active offer.
