In Person 
I greet clients in both official languages at all times.
I provide a short greeting that contains the same information in both languages.
Greeting example:
Hello! Bonjour!
I pause to let the client respond.
Bilingual Staff
I continue to provide service in the official language of the client’s choice.
Non-bilingual Staff
I refer to the Active Offer Plan – Designated Sites | Programs or Active Offer Plan – Non-Designated Sites | Programs to ensure that service is provided in a timely manner when the client chooses French.
Response examples:
Un instant, s’il vous plaît. Je ne parle pas français. Je vais trouver un collègue qui peut vous aider.
I understand you would like service “en français”. One moment please. I will find a bilingual colleague to assist you. Merci.
Before referring the client, I notify a bilingual colleague from my Active Offer Plan and confirm their availability to provide services in French to client.
If no bilingual colleague is available and language is deemed a barrier, connect with Language Access Interpreter Services.