Purpose

Ensure accurate reporting and communication of emergency department (ED) service disruptions according to standardized definitions, in compliance with the Manitoba Health Seniors and Long-Term Care policy directive (HCS 200.7) and the Provincial Capacity Management Standard.

Policy Number

CLI.4110.PR.008

Background

As part of the Provincial Patient Flow Strategy and in collaboration with Manitoba Health, efforts are underway to develop and implement standardized practices for reporting and communicating Emergency Department (ED) operational status updates and changes.

Key Message

• EDs will report any unplanned changes to ED operations, which is reflected on the Provincial Capacity Dashboard.
• Risks of ED closures are reviewed as part of Regional Bed Flow daily calls and brought to the Provincial table for awareness.
• Changes are effective immediately once saved into EPR; the Dashboard is refreshed every 5 minutes.
• Approval is required from site Manager/on-call process for all unplanned ED closures.
• For up to date service disruptions, each facility is responsible to reference the Capacity Management Dashboard.
• Indefinite closures require Senior Leadership Team approval.

Recommendation(s)/Action Required

• Directors and Managers please review the procedure and ensure site specific process have been developed where indicated using Job Aid template.
• Circulate above information to relevant HIS and ED staff.

Timeline:

‘GO LIVE’ May 13, 2025

If you have any questions, please contact: Shelley Emerson or Jenn Sager.

Submitted by: L Cassan, Regional Lead – Acute Care & Chief Nursing Officer