MEASLES       Public Website      Pay Statements

customer service icon with the words changes to service desk coming jan. 8, 2025

Beginning Jan. 8, 2025, users will notice new options when calling the Shared Health Service Desk. These changes are being made as a first step towards a more modernized Service Desk in order to provide better services to our customers.

Users will notice the following changes:

  • New Interactive Voice Response (IVR) menu options, including direct options for password issues, service requests, clinical or technical issues, HR requests, and more. While the additional menu items may take longer for users to get through, having them in place means your issue will be directed to the proper place and prioritized more quickly.
  • The ability to call in and receive updates on your request from our IVR system. As well, customers will have the ability to speak with a Service Desk agent getting their update if they have questions or need an escalation.

For full details on these changes, please see the IVR Changes QRG.
Please note that there will be NO CHANGES to the Service Desk contact information. Staff can continue to call 204-940-8500, toll-free 1-866-999-9698, or email.

Submitted by: Shared Health

Healthier people. Healthier communities. Thriving together.
Skip to content