Please note that the following new document has been added to the Schedule of Charges, effective January 1, 2025:
Rehab Schedule of Charges (Jan 1 2025)Please discard the applicable old document and use the new document.
Please ensure that families, clients, staff and any others affected by any changes or increases are made aware.
Submitted by: Danielle Dupuis
For more info. contact via email
Client experience surveys are just one of the many ways we can hear from patients to inform people-centred care in the services we offer. The 2023-24 Canadian Patient Experience Survey for SH-SS results are now available. The accompanying interactive database provides more details on participants’ responses as well as results to the questions not included in the summary report.
We encourage sites, and any program areas with relevant information included in the survey, to review the results to help inform actions in their quality improvement plans.
For more details, or if your site or program would like to receive a formal presentation on the results, please contact Hui Wang via .
Submitted by: Hui Wang, Decision Support Analyst
For more info. contact via email
Southern Health-Santé Sud is pleased to participate and host the Discover Health Careers Manitoba program (previously known as the Home for the Summer program), in partnership with Health Care Retention and Recruitment Office (HCRRO).
Employer Information
The Discover Health Careers Manitoba (DHCM) program offers summer employment to post-secondary students, providing hands-on experience both in the hospital environment and with patient interactions. This is a great opportunity for students to learn more about Southern Health-Santé Sud, work alongside trained health care providers, and enhance their knowledge and skills in their area of study.
If you and your team are interested in employing a student for the summer that is studying in your field/occupation, please access more details.
Student Information
If you know of a student currently enrolled in post-secondary education studies that would be interested in working with Southern Health-Santé Sud for the summer, please share the Health Careers Manitoba link and invite them to apply via the DHCM Nursing & Allied Health Application Form.
If you have any questions, please do not hesitate to reach out to a member of the Recruitment & Retention Team via .
We look forward to another successful year for the Discover Health Careers Manitoba Program!
Submitted by: The Recruitment & Retention Team
For more info. contact via email
Beginning Jan. 8, 2025, users will notice new options when calling the Shared Health Service Desk. These changes are being made as a first step towards a more modernized Service Desk in order to provide better services to our customers.
Users will notice the following changes:
For full details on these changes, please see the IVR Changes QRG.
Please note that there will be NO CHANGES to the Service Desk contact information. Staff can continue to call 204-940-8500, toll-free 1-866-999-9698, or email.
Submitted by: Shared Health
Work has been done to create a system where disaster management exercise debriefs can be tracked including the recommendations and actions that come out of the lessons learned. Staff Development had made a system similar to the one recently implemented to take attendance so that sites can enter the exercise debriefs online. This will give us the ability to see all the data and update the actions completed on the recommendations. This has been worked on over the past few months and is now ready to go!
Sites are to complete their Disaster Management Exercise Tracker until the end of 2024 calendar year and forward to .
Starting January 1, 2025, sites are to start using this new system to track exercises and record debriefs. To complete an exercise debrief and track the information, the exercise facilitators are enter and submit the information at Disaster Management Exercise Debrief and Tracker
Sites will be able to pull up the information submitted on the debriefs as a simple spreadsheet that can be filtered to show the exercises completed, debriefs, recommendations and status.
If there are any questions please contact ….
Submitted by: Emergency Preparedness Specialist
For more info. contact: 204-428-2733 or
Explore the Wellbeing Hub, a new online resource designed to support your overall wellbeing – encompassing emotional, physical, mental, and spiritual health. The Wellbeing Hub provides quick and easy access to helpful articles, practical tools, and wellbeing supports for all members of our health-care teams, as well as resources for managers, supervisors, and leaders seeking tools to better support the members of their team.
The content on the Wellbeing Hub has been developed with the input of knowledgeable health-care professionals from across Manitoba. These are your colleagues in the support and delivery of care who understand the unique pressures of working in the health system. Their contributions have ensured these resources are relevant, trustworthy, and meaningful to your experiences.
Submitted by: Shared Health
The Nursing Practice Council accepted 5 new members in response to October 2024 Expression of Interest. There are three remaining vacancies:
Access more details – Nurses interested in participating are requested to complete the Expression of Interest Application and to submit form and a resumé to the Nursing Practice Council. There is no deadline. Applications will be reviewed on first come, first serve basis.
Please make the poster available in staff areas.
Submitted by: Tamara Burnham – Collaborative Practice Lead
For more info. contact: 204-371-1008 or
A message from Santé en français – Translation Services
We would like to inform you that Santé en français’s office will be closed December 24, 2024 (starting at noon) through January 2nd, 2025, inclusively. Translation services will not be available until January 3, 2025, at 8:30 am.
As indicated in our guidelines, any translation request sent during that period will not be processed. Only the requests that are sent starting January 3, 2025 will be processed.
However, should the translation of urgent documents be required, we have put in place a protocol to ensure services in those instances. Please contact the FLS Unit before December 23, 2024 if you anticipate such requests and we will advise you of the required steps.
Santé en français thanks you for your continued cooperation and wishes you all a happy holiday season!
Submitted by: FLS Unit
For more info. contact: 204-424-6042 or
Another year-end is in sight and that means year-end deadlines for Accounts Payable and Accounts Receivable.
Accounts Payable:
To ensure all invoices for the 2024/2025 fiscal year are entered, they need to be received by the Southport accounts payable department by Thursday, April 10th, 2025. To ensure the deadline is met, you will need to receive the invoices from the department managers, etc. before this date to give you time to batch and send them.
Please send accounts payable batches as they are ready, do not keep all your year-end payables right to the end of the cut-off date.
Process for 2024/2025 invoices after the April 10th, 2025 deadline is as follows: Between April 11th and 24th, 2025 (inclusive), invoices for the 2024/2025 fiscal year are to be batched separately from the new fiscal year. 2024/2025 invoices are to be sent to accounts payable as per usual process but please ensure that you cc: your Junior Accountant or Business & Finance Analyst for possible accrual. Please make a note in the comments portion of your batch header that this batch contains prior year invoices.
With the beginning of a new fiscal year April 1st, 2025, it is necessary to modify our batch header numbering. The format to be used for the year 2025/2026 will be XXAP6XXX. For example, your first batch headers for April 2025 invoices would begin XXAP6001, XXAP6002, XXAP6003, etc.
Accounts Receivable:
Please ensure that the last of the receivables for 2024/2025 are received by the La Broquerie accounts receivable department by Thursday, April 10th, 2025.
Please send Patient Care Reports (PCR’s) for ERS and miscellaneous accounts receivable requests as they are ready, do not keep all your year-end receivables right to the end of the cut-off date.
Accounts receivable invoices for 2024/2025 (excluding donations) need to be posted by Tuesday, April 22nd, 2025.
All remaining 2024/2025 donation accounts receivable invoices to be completed by Wednesday, April 23rd, 2025.
Please share this notice as needed in your areas of responsibility and thank you for your cooperation!
Submitted by: Danielle Dupuis, Director – Financial Reporting
For more info. contact: or
We are excited to announce that Jocelyn Coltart-Lyons is the successful applicant for the Long-Term Care Access Coordinator position. Jocelyn has been employed as the Social Worker at Lions Prairie Manor since 2018. Prior to that she spent time working in Public Health, as well as in Home Care as a Case Coordinator.
We believe that Jocelyn’s background in Long Term Care as well as Home Care make her the ideal person for this new position. Jocelyn’s start date will be January 2nd, and she will be based out of the Southport Office.
Please join me in welcoming Jocelyn to the team.
We also wanted to take this opportunity to update everyone that the Modernization and Provincial Standardization of the Pathway to Long-Term Care work continues. As of November 27th, the formal panel committee that previously approved applications to LTC will no longer meet.
We want to take the opportunity to thank everyone on the panel committee for the excellent collaborative work that they have done to date to help ensure appropriate, client centered access to Long Term Care.
As we move forward the goal is to continue that work while also eliminating delays in PCH application review and approval. We hope to achieve this by implementing an in-time approval process. The Long-Term Care Access Coordinator will be responsible for completing this approval. In the interim as we work to onboard Jocelyn to this new role that approval will be completed by Kaleigh Babalola-Griffin, Manager, Health Services – Home Care and Kelly Kaleta, Director, Health Sevices – Home Care, Palliative Care & Seniors.
As a reminder the [email protected] email address serves as the single point of contact for all Long-Term Care applications and related documents (excluding community urgent).
Any questions about the changes can be directed to any of the working group members including Marianne Woods , Stephanie Srozsa , Kelly Kaleta , Debbie Harms
Submitted by: Stephanie Rozsa & Marianne Woods, Directors – Personal Care Homes – East/West
For information contact Marianne or Stephanie